the Telecharge site sucks – a mild rant
Last night I spent more than 15 minutes attempting to buy two theater tickets on Telecharge. I could be wrong but I believe Telecharge was one of the earlier companies on the web. Makes total sense. Why employ an entire group of people to answer the phone when you could build a totally user friendly streamless system online. You could even have your own account and make life even easier. Transactions could take place often and quickly.
I do have an account at Telecharge. Here are the 5 security questions they asked me to get thru the firewall after entering my log- in ID 3 times until it took.
1 – what is your favorite color? 2 – what was the street you grew up on? 3 – where did you grow up? 4 – what was your first pets name? 5 – what is your favorite food?
I want to ponder those questions considering I had to answer them probably over a decade ago. Hmm. Favorite color? I guessed. I grew up on several streets so I wasn’t sure which one. I grew up in several places too so that was a reach. I can’t remember my first pets name. My favorite food? Depends on the season and the week. Who the hell came up with these questions?
Let’s move on. I finally figured it out and I ended up having to enter numbers 4 times to prove that I was an actual person. Then I got the tickets and moved forward. Question before paying was where was I staying and the number so they could reach me if something was changed. Hmmm. Well I live in NYC so I put in home and my number. Did not work. I put in I want to pick up the tickets at the theater. Did not work. Then I entered a random hotel and my cell and that did not work either. At this point I had been on the site for 10 minutes and decided to call.
I called and got a very snippy man on the phone. He told me that he could not find the seats that I wanted because now they were locked in the system for another 10 minutes even though I did not purchase them. OMG. I told him how frustrated I was with the site so he put me through to customer service. A super nice woman who understood where I was coming from. That took some time though because she had to enter everything in. Arrrghh.
20 minutes plus I got my tickets. Here is the only bonus. When she told me that they have a deal with AMEX and they can actually use my miles if I wanted and I loved that. Have miles that I never use. Maybe more theater tickets in my future this year but my concern is that my blood pressure will go through the roof having to deal with the transaction.