Gap isn’t Mac compatible

Finding jeans for my son is not the easiest thing, so I basically shop the web, have them delivered and if they fit, great.  If not, I just send them back.  It makes both of our lives much easier.  We found that this year, for the first time ever, the Gap pants are fitting him.  So, I went on line to Gap and Old Navy to see what was available.  It wouldn’t load. 

I’d link to it but I can’t because Gap and Old Navy ( I assume all of their brands ) are not compatible with Mac.  I actually thought there was something wrong with their website.  It wasn’t loading.  So, I went to their corporate site and sent them an email describing the situation.  I figured they were aware of it.  They wrote me back t let me know that they don’t do Mac.  How bizarre is that?  Read the letter below. 

Dear Joanne,

Thank you for your e-mail.  We apologize for the difficulties you
experienced on our site.  Currently we support AOL, Netscape Navigator,
Microsoft Internet Explorer, and Firefox for PC users.  Unfortunately,
we temporarily do not support Microsoft Internet Explorer for Macintosh.
Our developers are aware of this issue and hope to have this resolved

If you continue to experience problems with any of the browsers that we
support, please check your browser settings to confirm that they meet
our requirements.  For Mac users having difficulties using Safari, you
can download Firefox for free at

If we may be of further assistance, please contact us via e-mail at
[email protected] or by calling 1-800-OLD-NAVY.  Our Customer Service
Consultants are available 24 hours a day for your convenience.


Customer Service Consultant

Original Message Follows:

Old Navy and Gap websites are having huge troubles.  They won’t load.

I am sure you are aware of it, but just in case.  It has been this way
over 24 hours.

Joanne wilson

BTW, they do not support Mac through Safari or Firefox either.  How much business do you think they are losing?  Something you would think the share holders should be aware of.  How lame is that?  You gotta wonder about their online component.   If we are in the midst of Web 2.0, they obviously haven’t even begun…

Comments (Archived):

  1. Ken

    I just tried in both Firefox 1.0.6 and Camino. and they both work. If you’re going to use a gecko-based browser for OS X, I recommend Camino: .

    Either way, I agree that it sucks that it doesn’t work in Safari. I don’t have much basis for this. but I’m actually tempted to blame Apple for this. A lot of sites stopped working correctly with the release of Safari 2.0, which came with OS X 10.4. Citibank Online is one of them. So I have to use Camino. Pisses me off.

  2. Hillary

    I went through this also. I downloaded Firefox, and the Gap, Old Navy and Banana Republic websites all work with it. I also can access some bank websites that have never worked on Safari. Yeah, it was a bit of a pain to download yet another web browser, but now you will never have to use IE again. And Firefox is a really good product.

  3. julesj66

    I have no problem accessing those sites on my Mac using Firefox.

  4. Ken

    Trust me on this. For OS X, use Camino instead of Firefox. They have the same engine, but Camino is OS X-only, meaning it’s much more Mac-like than Firefox. I love Firefox for Windows, but it just doesn’t work for me on the Mac.

  5. Julie Southard

    I have four girls and it is very helpful for me to shop online. We just got anew computer and decided to go with the new mac. Everything has been amazing except going on the Gap website. That is really disappointing. Ihad to download netscape just to shop at the gap online.