Customer service rule number 1
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We are spending the four day weekend at our friends home in Keystone, Colorado. Before showing up with all our gear in tow, I sent out some goodies before our arrival. Some came, some didn't.
As a rule, from experience, I only order from Internet companies that use UPS. USPS, particularly in out of the way places and even in Manhattan, they just don't deliver the packages. USPS won't leave a package at the door (in rural areas) without a signature and in Manhattan, I seriously wonder if they ever bring the package but the piece of paper on where to retrieve the box. Mail is one thing, packages another which is why I love UPS.
I placed an order with Compartes Chocolatier, paying a whopping $31.99 for 2 day UPS delivery. It specifically said UPS 2 day delivery. I ordered it on February 9th and expected delivery on the 11th. We got there the 13th, no chocolates. I called them and they mentioned it might have gone USPS. I asked why? The response was that is what they do. Sure enough, we found the note that said USPS had been there and we had to go to the post office.
First of all, we are all on vacation. Second of all, the post office is 20 minutes away. Third, the post office is closed by noon on Saturday and we missed it. So, here we are, all leaving on Monday or Tuesday, a secondary home and nobody will see the chocolates for months.
Needless to say, I will never order anything again from Compartres Chocolatier, But, lesson learned, if you tell the customer that you are shipping UPS – ship UPS. In days like these, customer service is the number one priority. If they did what their website said they would, we'd be savoring those chocolates right now.