A FedEx Express delivery truck, showing the du...Image via Wikipedia

As a rule, I am ridiculously organized and efficient.  Can’t help it.  I came out of the womb that way.  So when things don’t go exactly according to plan, my frustration level soars.  I do try to go a bit more with the flow as I have aged not sure if I have succeeded but sometimes….

We just began our 2 week spring vacation.  Decided to ship the ski stuff out a week in advance, ground Fedex.  In the past, I have done 2 day air but if you can plan ahead, the cost savings is significant and having all that stuff be there when you get there is huge. 

Stuff went out on March 6th and supposed to be at our hotel by March 12th. Shipped ground vs 2 day air as Fedex suggested in terms of a huge savings.  I tracked the shipments daily.  Then the system went cold.  Said it was on a truck for delivery on the 12th so I figured, I was good to go.  On the 13th, it appeared that nobody was really sure where the goods were.  I finally called the hotel and in fact 2 of the bags were there although Fedex still has no accountability for the bags arriving.

We are here now, short 2 bags.  Fedex doesn’t really work on Sunday and they can’t truly help me except make a request for Monday morning. Wonderful customer service, NOT. Arrgghhh….

The good news is that we need to rent only 2 boards and 2 pair of boots and will end up having to buy only one pair of ski pants with hope that the bags will arrive by Monday or Tuesday at the latest but my frustration level for the first day is high. 

Fedex was worthless.  Same thing happened to someone else at the hotel who used 2 day air.  You would think a multi-billion dollar company with hand held trackers would have information on a bag every day as it hits each location instead of going cold turkey for 4 days.  They also have a monopoly on the market.

So much for the first day out for supposed rest and relaxation.

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Comments (Archived):

  1. rachel

    i have more in common with you than just liking good hotels and food. i go crazy when that stuff happens too. my husbands aunt and uncle has a place in vail and they are always make us send our things 2 weeks in advance by fedex because they say the service is so different in ny than in co. i don’t get it…a well oiled machine like fedex should know how to work in snow, sleet, rain, mountains, cities, etc etc. you are right and hope it gets resolved asap. i do deep breathing exercises along with a glass of wine.

  2. ellen

    All I can say is I am sorry. I was the one who suggested fedex . I have only used their ground service and they were prompt to California and elsewhere. Rachael, there is something about Colorado that is very different from the East coast. When I was very young, I lived in Boulder for a while. The people were much too “laid-back” for me. Everything was at such a slow pace, it started to make me a bit crazy. I had to temper any east coast pushiness I had.

    1. Gotham Gal

      Believe me, that should be the least of my worries.

  3. Melissa

    Couldn’t agree more about FedEx. At the office, they could not get time sensitive docs delivered to the right place at the right time. I couldn’t figure out what the problem was, these were not difficult deliveries. Frustrating and embarrassing. So, we fired them and started using UPS. Much improvement. My drivers are great, both at the office and at home. Same guy, same time, everyday.

    1. Gotham Gal

      I love UPS. I just never think about using them for cross country shipping.I need to change that.

  4. Jasmine

    I have moved cross country 3x with UPS with minimal problems. My rule of thumb, Fed Ex is for documents, Ups is for packages. Always do the 2 day for delicate items traveling cross-country because things get lost or broken without that priority.

    1. Gotham Gal

      I am going with that from now on. Good rule of thumb