For whatever reason, regardless of calling them, walking it through on the phone, starting again and again from scratch, I have been frozen from Telecharge’s website. It is incomprehensible to me that large companies who do millions in revenue and are the leaders in their space can have a shitty website. There are plenty of websites that I can point to that are miserable experiences starting with the Government from the federal to state. My guess is once these companies are bought or go public, they just stop in their tracks. Fandango, great company, site and mobile interface are sub-par. Then there are the sites when you have to allow flash. Makes me believe that nobody has upgraded the site in at least 8 years.
I am just ranting because every time I go to buy a theater ticket and have to use Telecharge, I realize that I am screwed because I am going to have to either pray that there is another site to use or I have to pick up the phone and talk to someone which is so not necessary. These days, customer service needs to flow to every single part of the business and that includes mobile, web and a human on the other end. What drives me even crazier is when Telecharge emails me because I have not completed the purchase. No shit I have not completed the purchase because your website sucks and you have blocked me out and can’t figure out how to help me.