The Inn LW12
About 2 weeks ago I had made reservations at The Inn LW12. It is in our new neighborhood and I thought it would be fun to check out. So, I picked a date and made reservations. As always, I confirm if I am coming or because not only is the right thing to do, it is a business and their patrons should be courteous in helping them manage their reservations. I got a call on Wednesday afternoon to confirm. I called at 8am Thursday morning and left a message on their machine, sorry but unfortunately we can’t make it tonight.
The next day, I get a message on my phone machine saying that since I had not given them 24 hours notice, we will be charging your credit card $50 a person. I had to give her a credit card to hold the reservation. I was flabbergasted. It was for four people, so I was going to be dinged $200.
I called back and left a message, since nobody picked up. I was never told that I would be charged $50 a person if I did not confirm within 24 hours ( if I knew that, I would have made sure I did it 24 hours in advance), I never signed anything so when I call American Express and tell them I did not approve the charge and what happened, they will surely not be thrilled, not a great way to impress the locals who live in the neighborhood or I guess you could care about them, I am not sure I would have spent $50 a person and you got a bad review in the NY Times this past week so is this how you are going to make your money to stay in business? I was blown away.
End of story, I never got charged and I never got called back. Would I ever consider stepping foot in The Inn LW12…not on your life.