The Container Store
My first "Container Store" experience was visiting my Mom in Bethesda, MD. I thought the store was brilliant so I became a loyal on line customer. The store was started by one guy. It is privately held. He has done a great job. The staff is friendly and helpful. It is a pleasure to shop there. Their on line site is easy to navigate. I’m a fan. Today, I became an even bigger fan.
I rarely shop inside the type of stores where there is a lot of schlepping to be done. There is a new Container Store on 58th Street and I was down the block having lunch. I stopped by en route to the subway because I needed a few items for the kids camp. I walked in and they asked me if I had ever tried Go-shop.
They gave me a hand held piece. I scanned what I wanted and would enter how many. I finished my shopping in 10 minutes without carrying a thing. I went downstairs and gave them my handheld device. A printed receipt and a time when it would be delivered (my choice) was handed back. Tomorrow between 12-3. Brilliant! No schlepping, no talking, no check out. All computerized. I will remain a loyal customer. Companies that use technology intelligently to make a better overall experience for their customers get an A+ in my book.