scoring the restaurant reservation


Images Scoring the restaurant reservation at a hot place has never been easy.  I am fortunate enough to know a few people to get in a door but most of the time I either use Open Table or call the restaurant.

Today I called a restaurant for reservations a month in advance.  Their doors have been open about 5 months and I have really wanted to go.  I wanted a table for a Saturday night with a few couples.  A month in advance.  When I called the answer was we only have 530 and 1030 available.  I know that it was utter bullshit.  But what is more frustrating is the person on the other end of the line did nothing to help me.  Is there another night?  Can I put you on a wait list?  Anything would have made me feel better about not having ability.

That is one of the things I love about Danny Meyers restaurants is the service begins the minute they pick-up the phone.  A lot could be learned from that.  Hot today can be cold tomorrow.  I must admit those places deserve to be cold one day.

I hung up and got the reservation I needed by going thru the backdoor.  Connections are nice.  I am really looking forward to going to this restaurant with old friends.  But I am still irked by the 5 and 1030 routine.  It is just not right. 

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