DHL all the way

Skiing is a wonderful thing.  Schlepping all the stuff out is not.  Actually, schlepping stuff anywhere these days is a pain. 

I decided to ship our ski stuff out this past weekend so it was there when we arrived.  I have an account with DHL because I use them every year to send the camp bags. 

Dhl_logoAs a rule, they are pretty efficient.  After the transaction is complete, they bill you online a few days later. 

Today I got my bill.  It seemed way too high for the price I pay to send the kids camp bags out.  So, I picked up the phone and asked about my bill.

Get this.  The bill was $244.  The woman on the other end of the phone asked me what I thought the bill should be?  Truthfully, I wasn’t exactly sure and told her so.  I believed that we paid about $40 for 2 bags to be sent to camp every summer that were larger and heavier but I’m guessing.  She said, "so you think that the bill should be $40"?  I said "yes".  She said "OK, I am changing the bill to read $40 and we will be  updating the charge on your account, is there anything else I could do for you today"? 

The answer was absolutely not.  That is fantastic customer service.  I am now a lifetime customer.